Hey, what’s up

May 9, 2014 by

Calling someone I know is the easiest thing ever because I never have to say my name. If I’ve called enough, they actually recognize my voice. This does wonders for the rest of the conversation. I can actually focus on what I want to say instead of how I’m going to say it. Since I’ve been in my current job long enough, I don’t even have to introduce myself on the conference calls anymore either. They know who I am!

In other intimidating phone situations (yesterday’s post) I’m always thinking about the stutter. For calling people who I know, it’s the last thing on my mind.

Our phone system here at work has your name on the caller ID. So if I call any of my own guys, they know it’s me. I usually start the call with saying their name in an overly happy tone which helps ease my voice and relaxes me.

Before moving overseas, I had to pick up the office phone and say the company name followed by my name … or not, sometimes. Many times I could roll out my name without too much issue as long as it blended in with the company’s name. If not, then the caller had to figure out if it’s me. They’d ask — and I’d say yes. No intro necessary! (and from the previous post — this is why having to leave a message on the answering machine was horrible — but if done right, wasn’t too bad because then they’d have to call back).

This is not to say that I don’t still stutter on the phone with friends. Oh, I do. But since I’m way more relaxed and can take my time, I remember to breathe. I remember to think things through and move forward confidently. It’s even easy to call someone I know on the phone when a stranger is in my office.

A slight twist to the situation is calling someone who is more senior than me in the company — but I know them. I’m a little bit intimidated, and may have to introduce myself since we don’t talk often. Those are very often stressful situations. If I have to call them on my cell phone, I’ll actually get up from my desk and stand. I’ll take a few deep breaths before dialing, and try to pay attention to my breathing. Hopefully they have me on their phone and don’t have to ask who it is. But sometimes not.

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Conference Calls

May 8, 2014 by

When I first got an office a few years ago, I was pretty stoked. Now, finally, I could be annoyed at my speech alone while on the phone instead of wondering what the person in the next cubicle thought. Since the job had more responsibilities, I inevitably had to participate in more conference calls.

This is when I found out something that was really and truly messed up about my speech.

Here’s what I’d do.

I’d dial into the call and have to say my name. Obviously this was painful. But I’d try to dial in a minute early so that I’d be the first person on. That way I was only stuttering in front of the host. Once I got past that, I’d put the phone on mute and wait for others to join. I found that when the phone was on mute, I could say my name easily without stuttering. I then turned off the mute. I could feel the tension and the stutter, and knew I wouldn’t be able to say my name. Mute back on. Easily say my name. Mute off, potential stutter for sure. This was crazy.

The easiest calls were ones where I was just a participant. Then I’d just have to sit and listen and occasionally contribute something that I had prepared and was confident to speak on. The worst are the ones where I’m the host. Then as people join, I have to go through a roll call … and end up stuttering on a few names. What made that even worse was if someone was in the room with me … ugh. Maybe they could just do the roll call? No? Fine.

Another pain with conference calls are going to a meeting room with a bunch of participants and having someone join over the phone. Then they ask to go around the room for introductions. Not only do I have to say my name without stuttering (never happens) but loudly enough so the person on the phone hears it. Then while I’m stuttering out my name, the person on the phone is confused about the delay and possible dropped signal. So of course they ask to repeat. And of course that never turns out well. Because then there’s this awkward silence as I try to regroup and then go through the motions again.

Inevitably I’ll also be on calls where people don’t recognize my voice. So even if I introduce myself at the beginning, they’ll forget. Then when I start talking, they’ll ask who I am. An ambush introduction. These are the worst since everybody sees this as such as easy question — so give me a quick answer. Simply, who are you?

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Cold calling strangers

May 7, 2014 by

Ah, the phone. How I hate you so. Since I can fill a week of posts just on the phone, I will. And again, these are just the basics — there’s plenty of nuance to this that I’ll get to as the months roll by.

I’d say about 99% of the time I stutter on saying my name, so I know it’s coming. There’s little I can do about it, so instead I slowly freak out.

Today I’ll start with the simplest pain — me, alone in my office, and I need to call someone who I’ve never called before.

Thankfully I’ve gotten to the point where I have an office where I can close the door. So that usually happens first. I suppose I could lock it just so nobody barges in. Then I start thinking — can I just e-mail this person instead? Do I have to call them right now, at this very moment? Can I get one of my guys to call them? If they’ve got a calendar that’s available, I might consider trying to call them when I know they’ll be in a meeting. That way they’ll have to call me, and I don’t really have to introduce myself. Or maybe I’ll call them during lunch. And actually, do I have to say my name at all? Can’t I just ask for something and then maybe at the end we can figure out how to say my name? I mean, really, how long can I put this off for?

Unfortunately, if I’m cold-calling someone, it’s probably urgent. So I suck it up and … the line is ringing. I’m silently hoping they don’t pick up so I don’t have to say anything. I’m definitely not leaving a message. (there’s one thing about leaving a long message and getting cut off, there’s a whole other level of frustration when I’m stuttering out six words and get cut off).

So the phone is ringing, and they pick up. Now, what I should have done (that I always, always, always) forget to do — is maybe write some sort of script and just barrel through it. But no. So since I’m panicking a bit, I introduce myself by way of my company. And maybe I don’t even say my name — just what I want. That way they are at least hooked. If I open with a stutter and my name, they might start talking and asking who this is, and can you repeat yourself and what do you want, and I can’t understand and … and … of course all of those interruptions really throw things off because now instead of just stuttering out my name, I’m in a bigger hurry. So I try to shut down that attempt and answer some questions, but the breathing is by now all messed up, and seriously, are they still asking and interrupting, can’t they just shut up for a second?

Anyway.

I get through it. Somehow. Sweating at my desk, stuck with tunnel vision, not remembering any sort of technique. Ok. Then it’s on to whatever is next — why was I calling again? At this time, I’m pretty defeated. I recognize the trauma, so I finally take a breath. I finally relax my shoulders. I finally think. I called because … they are waiting, but at least it’s my turn, and I start out slowly.

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Starting therapy and the rest of elementary school

May 6, 2014 by

In third grade, big changes started happening. I remember getting put into the gifted program (or maybe I was before, but now some of us were also in a separate group during regular class time) and my teacher, Mrs. Baker, telling me that while I did have a stutter, it wasn’t as bad as her uncle’s.

Even though I was being singled out for this, I wasn’t being held back by my stutter. I wasn’t letting it get in my way because I actually didn’t know any better. I was still doing very well in school, and scoring near the top of every test and quiz that was given. I knew almost all the answers in class as well.

While I haven’t asked my parents, I’m guessing this is around the time that the school district started talking to them about my stutter. My parents never talked to me about it anyway. Then in either third or fourth grade, I started speech therapy at school. It was what, maybe an hour or 45 minutes per week.

Like Jack before me, I would leave the classroom and see the therapist, a lady whose name I forgot. We’d sit down and chat, she’d make me say some sounds, some words, some sentences. And for the most part, I wouldn’t stutter at all. I was very comfortable. The nice thing was that nobody ever said, ‘hey, you need to fix this otherwise it’ll ruin your life forever.’ No, it was more of a break from classes to go chat with this nice lady, and that was that.

In fourth and fifth grade, I continued the speech therapy. And the gifted program. Thinking back on it, by fifth grade, I was very comfortable and confident. Knew pretty much everybody in the class, and got along well with them. Never got into any trouble. During a music class (while singing — or, you know, trying to sing) I discovered what anybody who stutters knows — that I didn’t stutter while singing. I thought this was pretty interesting albeit not very useful. My life wasn’t about to become a musical, after all.

I don’t remember the stuttering being a huge problem because we weren’t raising our hands and giving long descriptive answers. It was a quick word or number or whatever. Oral book reports or presentations … yeah, didn’t have those either that I recall. So things were going pretty well.

In our school district, the elementary school ended in fifth grade. Then it was time to get dumped into the junior high school (we called it middle school) for grades 6-8. A much bigger pool of kids, and a lot more uncertainty. But I’ll get to that in a little while. Let’s take a break and talk about how awful the telephone is for the next few days.

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