Cold calling strangers

Ah, the phone. How I hate you so. Since I can fill a week of posts just on the phone, I will. And again, these are just the basics — there’s plenty of nuance to this that I’ll get to as the months roll by.

I’d say about 99% of the time I stutter on saying my name, so I know it’s coming. There’s little I can do about it, so instead I slowly freak out.

Today I’ll start with the simplest pain — me, alone in my office, and I need to call someone who I’ve never called before.

Thankfully I’ve gotten to the point where I have an office where I can close the door. So that usually happens first. I suppose I could lock it just so nobody barges in. Then I start thinking — can I just e-mail this person instead? Do I have to call them right now, at this very moment? Can I get one of my guys to call them? If they’ve got a calendar that’s available, I might consider trying to call them when I know they’ll be in a meeting. That way they’ll have to call me, and I don’t really have to introduce myself. Or maybe I’ll call them during lunch. And actually, do I have to say my name at all? Can’t I just ask for something and then maybe at the end we can figure out how to say my name? I mean, really, how long can I put this off for?

Unfortunately, if I’m cold-calling someone, it’s probably urgent. So I suck it up and … the line is ringing. I’m silently hoping they don’t pick up so I don’t have to say anything. I’m definitely not leaving a message. (there’s one thing about leaving a long message and getting cut off, there’s a whole other level of frustration when I’m stuttering out six words and get cut off).

So the phone is ringing, and they pick up. Now, what I should have done (that I always, always, always) forget to do — is maybe write some sort of script and just barrel through it. But no. So since I’m panicking a bit, I introduce myself by way of my company. And maybe I don’t even say my name — just what I want. That way they are at least hooked. If I open with a stutter and my name, they might start talking and asking who this is, and can you repeat yourself and what do you want, and I can’t understand and … and … of course all of those interruptions really throw things off because now instead of just stuttering out my name, I’m in a bigger hurry. So I try to shut down that attempt and answer some questions, but the breathing is by now all messed up, and seriously, are they still asking and interrupting, can’t they just shut up for a second?

Anyway.

I get through it. Somehow. Sweating at my desk, stuck with tunnel vision, not remembering any sort of technique. Ok. Then it’s on to whatever is next — why was I calling again? At this time, I’m pretty defeated. I recognize the trauma, so I finally take a breath. I finally relax my shoulders. I finally think. I called because … they are waiting, but at least it’s my turn, and I start out slowly.

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