You talk to them

Just writing these posts made me think of several tidbits that have a lot of room for exploration. For example, expound more on leaving messages (and how in my current job we don’t even have answering machines) as well as calling people on cell phones. There’s also cold calling people when I’m on my cell phone (since my desk phone only dials local). But, patience, dear reader. We’ll get to all this eventually.

One of the more stressful things that occasionally pops up is having to cold-call someone while there’s a visitor in my office. So not only do I have someone in the office who’s expecting an easy dial-up and let’s-sort-this-out-right-now, but also another party on the phone who is wondering what’s going on.

The natural tactic, of course, is to avoid this as much as possible. Can I maybe e-mail them? Can I get back to you on this later? Maybe we can go see them? Don’t worry, I’ll call them later. Maybe they’re at lunch right now? I think I saw them just go into a meeting. He won’t know, let me think of who to call. Later, later, later.

But that doesn’t always work. What I’m usually hoping happens is that there’s an awkward pause as the phone connects. Then I look at my visitor like, well, you wanted to talk to them, right? So maybe they jump in and start the introduction and ask the question. But sometimes I have to do it myself, and then the stuttering introduction gets underway.

It’s a three-part bit of misery — first, having to say my name, second, having to introduce my visitor, third, having to actually explain why I called. The third is usually lousy because of numbers 1 and 2 — I don’t have time to formulate any kind of coherent question or narrative. So I just babble on, avoiding words and dragging things out. The best approach is to defer the questions to the visitor and interject as needed.

The only good that comes out of it is that after I’ve cold-called someone, subsequent calls aren’t as hard. I wonder if this is because they remember my stutter — they might not recognize a voice, but they’re probably not talking to a lot of people who stutter on a daily basis.

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