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Making your own burger

I haven’t seen the touch screen ordering here in Saudi — until just a few days ago. I mentioned it before — at Wawa and Sheetz.  And yes, I do love it as someone who stutters, obviously. Also also for practical reasons — getting exactly what I want.

But now it’s here. I strolled into the McDonald’s near the office, and was quickly accosted by two very enthusiastic and helpful workers. They were standing by what looked like a poster. It was hard to figure out what was going on as they shoved a little pamphlet into my hands. Ah, apparently I can make my own burger. Did I want chicken instead? No time to think or ask! What kind of bun do you need? Start touching the screen!

They did all the talking — taking me through the process, and I stared and pointed and touched and swiped my way to a burger that’s more expensive but easier on my stuttering self.

The sad thing is that I had been getting more comfortable about ordering fast food. And now there’s this convenience (don’t get me wrong, I don’t go there every day. I’m trying to pack more and more).

I think what’s funny about the process is that it takes longer to order what you want specifically if you were a fluent person. And even if you stuttered, the process is still longer. So people won’t get that, really. Like, hey, I’m stuttering, seems like I’m going to take forever, but you’re really not in a hurry anyway. So chill.

I talked about relationships before — and how I ordered at Subway. Well, at the local Hardees, I literally have to say nothing. Just slap my money on the counter, and the guy knows the whole order, top to bottom. Am I stuttering when I do that? No, not at all. I built that up myself. I stuttered through a crapload of orders, got smoother and smoother, more and more confident. Until he just knew.

So that helped my confidence. Ordering at a computer? Not so much.


Summing up a Day of Stuttering

For the past three posts, I’ve outlined a hypothetical day in the life of a cover stutterer. I wanted to show how easy it can be to hide your stuttering from coworkers and friends. By “easy,” I mean doing things to minimize talking and interacting. All the mental planning to do so is certainly not easy and quite exhausting at times.

Here’s the Morning, Afternoon, and Evening.

Let’s review some of the actions from the entire day. Most of it was probably pretty obvious. For those of you who stutter or are covert, you can laugh and nod along. For your friends and family, I hope they see how sneaky we are really being. And what might seem like a “quiet” person may in fact be a covert person who stutters…

After about an hour, his buddy comes by and asks about going downstairs to the cafe for some coffee. They both go down, and when his buddy orders, he follows up with “the same.”

The nice thing about having a work buddy is familiarity. For me at least it’s easier to talk to them, and I don’t stutter as much. But then again, the pressure is also on in speaking situations to not stutter in front of them … even though they probably already know. The interesting thing about a drink order is that after a while, you’ll justify to others why you like it so much — even though several months ago you didn’t want it in the first place. It’s all you could pronounce. Small stores are also nice because you can just collect your snacks and drinks and put them on the counter, quietly giving cash or a card.

Back at his desk, he pulls out the power bill. Thankfully he sees that there’s a Web site on there.

Yeah, it’s 2014, and this is certainly possible. But not necessarily for every utility company. In the past, depending on the fee or problem, I would just let it go instead of calling to correct it. This is of course is annoying because on just about every personal finance page they talk about calling your credit cards and asking for reduced interest rates. Or calling your cable company to ask about a different package to save money.

Before going to the staff meeting, he prints out the spreadsheet that his boss will review during the meeting.

For me being prepared and comfortable with a situation reduces the stuttering possibility. I’ll know what I’m talking about. I can say, and hold up a piece of paper, yes, it’s been done. The other good thing about being organized is being able to bail out a coworker who isn’t.

He’s got a dentist appointment on Wednesday afternoon. But he’ll just send an e-mail to his boss who should be cool about this.

Yeah, because saying a “d” word during a staff meeting would have been pleasant …it’s also easier to e-mail a reason, date and time than say it.

“Can we talk about this?” The other person responds, “Eh, well, I’ve got a meeting in a few minutes, so …”

I don’t do this that often, but there’s the cousin of this action — checking a calendar, finding someone busy, and then calling them to leave a voicemail. (painful in and of itself, but maybe you just hang up and then they’ll see your number.) The evasive maneuvre above is high risk, high reward, though. The person could easily just have said, “yeah, let’s talk. I was going to go to a meeting, but they cancelled it.”

Our PWS offers up the fast food place, “I ate healthy over the weekend,” but his buddy turns it down, “I didn’t.” Ok, well then how about no. 4 — we can get sandwiches there, and it shouldn’t take too long.

Ah lunch. A special kind of social pain. Again, this is a high risk, high reward tactic. Ordering fast food is also pretty nerve wracking. So his buddy could have agreed to it. But remembering what they did last week (maybe a lot of fast food) and maybe a text or two from the weekend about his buddy’s activities, he figured it was worth a shot. The restaurants were definitely not a viable option — having to talk to people — unnecessarily. And option 4 — I’m looking at you, Wawa and Sheetz, with your glorious touch-screen sandwich-making awesomeness.

Our PWS dials the number. As it’s ringing, he swings his chair towards the side of his cubicle and begins going through some folders.

The other option of course is to let the person who you called pick up, and then not say anything. And just look at the other person in the room like, “um, if you want to start talking right now, that’d be super helpful …” The best part is they’ll often say into the phone who they are as well as who you are! One less time of having to say your own name!

Our PWS whips out his iPhone and pulls up the pizza place’s web site. He puts in an order and hits submit.

Our PWS could have pre-empted this by asking on the invite call — should I stop by somewhere and get anything? Or, can you order pizza/sandwich for me? I’ll admit that no, there aren’t too many pizza-ordering apps out there. And maybe the local place doesn’t have an app after all. What our PWS would do in this case is maybe search around online for coupons to the local pizza place (but not call). Then when the buddy comes back from his errand and asks what’s wrong, say, oh, nothing, just looking for a coupon. Or do you have any? No? Then push it onto the buddy to call because it’s his place and he knows his own phone number and address …

Our PWS quickly gets up from the couch and walks to the kitchen to talk.

He’s being polite! He doesn’t want to interrupt the tv-viewing experience of his buddy.

They do this off and on for the second half of the game.

By doing this, he’s staying connected to his family without the added stress of the telephone. And it’s become such a regular thing, that his family doesn’t make a big deal out of it.

So there you go. Day after day, week after week … and so on. Pretty soon you can avoid having to talk to people without too much effort.

Link Roundup – Last fortnight or so

Alright, so now a more traditional link roundup.

We’ll start with Pam at Make Room for the Stuttering. She’s put together some nice thoughts on the NSA Conference.

Also, I met Sam at NSA, and he’s posted his highlights from the conference.

He says:

I led a workshop on the struggles PWS often face on the phone and how we can master it instead of avoid it. After the workshop, a woman in the audience even approached me to tell me I inspired her to overcome her fear of the phone. I was so happy to help!

There were so many great workshops at the conference — I was sad that I had to miss some. Then again, that’s just motivation to go next year — fill in the gaps. And continue meeting amazing people.

The nice folks at Stutter Talk posted several talks during the conference. I should have hunted them down …

I know this is from early June, but I’m finding out about it now. It’s a review of ‘Out With It,’ by Katherine Preston on the Canadian Stuttering Association’s page.

The convoluted interaction between stutterer and unsuspecting listener is depicted, with neither knowing quite how to react, the results varying from traumatic to humourous. She employs various tricks to bypass her stuttering, such as avoidance, developing a huge vocabulary to navigate around difficult words, and choosing a small circle of empathetic friends.

Not sure about the circle of empathetic friends — I think since I never talked to my friends about it, I’ll never know, but everything else is pretty much spot on with regards to how I dealt with my stutter.

And something that’s awesome and horrible at the same time — McDonald’s is testing a new ordering app for your phone.

I say it’s awesome because obviously it saves me the trouble of stuttering out my order — and any changes I want to it — but it’s horrible because, well, I shouldn’t be afraid of stuttering in front of others. On the other hand, I’m not sure what the big deal about this is — at Wawa here in PA they have wonderful touch-screen ordering machines. You can build whatever kind of sandwich you want — and never have to talk to anybody! They’ve been around for years as well. Obviously as a former covert stutterer, the Wawa experience was absolutely magnificent.

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